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Frequently Asked Questions
Registration Questions

Q: How do I Register?
In order to register, click the "Register My Account" button on the bottom of the login page. Here you will be able to enter your name and email address. Once you have been verified and APG has set you up as a user, you will receive an email notification with your password. Please remember that your email and password are unique to you and should not be shared. Effective passwords should be a combination of letters, numbers and symbols of at least 7 characters long.

Q: Will I have to register every time I visit the store?
No, registration is a one-time process. You will only require your email address and password to log in for future visits.

Q: Why do I have to Register and use a Login?
The PD eStore retains your specific shipping, contact details and order history. A user login is necessary to ensure security of your information.

Login/Logout & Password Questions

Q: I press enter after I type in my password but I cannot get into the site?
After entering your password you must click on the Login button at the lower right corner of the login screen.

Q: I lost or forgot my password. How do I access the Store?
If you have lost/forgotten your password please utilize the "forgot your password" function on the login page. A new temporary password will be emailed to you. If you are unable to access your email account, but need to log into the site, please contact your PD eStore Manager. Accolade Promotion Group will do its utmost to respond to these issues within the business day.

Accolade Promotion Group will never disclose or supply email/password/account information except through their designated PD Administrator/Contact.

Q: I logged in earlier and now I have to log in again. What happened?
The eStore will automatically log you off and require you to log back in if it detects that you have been idle for a period of time. This is a simple security measure to ensure that your login does not remain open on your PC allowing access to your information without your consent.

Q: How can I make sure I am logged out?
You will be returned to the login page once you logout.


Inventory and Product Questions

Q: Are the inventories on the website up to date?
You will see real time inventory amounts on the website for each product Accolade updates all eStore counts on a regular basis to ensure they are accurate to the actual count.

Q: What if I would like to order an item that is out of stock?
Please contact your PD eStore Manager with the specifics of style/item/size you are looking for. As stock is continually flowing through the store, some items may be discontinued or simply awaiting stock replenishment. If an item is on order, approximate arrival dates will be updated on the site.

Q: What if I am looking for items that are not available on the store?
Please contact your PD eStore Manager with your specific inquiry for help with custom orders.

Q: What if I have suggestions for new products for the store?
You can contact your PD eStore Manager with your suggestions.

Q: What if I wish to return/exchange the item/items ordered?
All items must returned within 7 days of receipt and be new & unused in the original state with all tags attached prior to being accepted for a refund or exchange.

Security and Payment Questions

Q: Is the Checkout system secure?
Your store and data is protected through several different methods. The servers are firewalled, and secured. Information is encrypted and transferred to us from a secure FTP.

Q: What information does the secure Login system retain?
Every Login/Password combination is unique and includes your email address, password, employee number, shipping and contact information.

Q: How will I be charged for my order?
All employee orders will be charged to the credit card info provided. Managers/department corporate orders will be invoiced back to PD. Only specific employees have been granted access to place corporate orders.

Shipping Questions

Q: Where will my order be shipped to?
During checkout, you will have an opportunity to indicate where you would like your order shipped.

Q: How do I change my Primary Shipping Address?
On your next transaction you can select any of the addresses from the drop down menu. You can also add alternative ship-to addresses at this point. All choices will be retained for future use.

Q: Freight charges do not show up on my email verification. Will I be billed for that?
Yes, the freight will be added to the order once the product has shipped based on the most cost effective method.

Have a question about the eStore that needs an answer?
You can contact your PD eStore Manager by clicking on the Customer Service link at the bottom of each page.
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